OUR COMMITMENT

With ALMA SWIMWEAR you have the right to change your mind! From the date of your order, you have 30 days and up to 60 days to return your item (unworn and unwashed in its original packaging) *see conditions below.

We recommend wearing appropriate under garments when trying items on until you are certain that the fit and style are to your liking.

Please avoid putting makeup, deodorant, tanning cream, any bodily fluids or any other stains on the item. Items received back in such condition will not be accepted and either disposed of or returned to the client. No credit will be issued and the purchaser will be charged for the cost of return postage and forfeit all claims.

RETURN FOR REFUND

Returns for refund must be received back within 30 days of your delivery date. If your return is received outside of this time frame, our store credit policy will apply (see below).

Shipping fees are non-refundable. Orders that receive our free shipping promotion will be subject to a one-time $ 15,00 fee if the value of the returned merchandise brings the new order total to below $ 100. If the return is for a further exchange then no fee will be charged. Returns valued at $ 500,00 or more (total value of all merchandise being returned before any discounts, taxes or shipping fees) will be subject to a 15% restocking fee.

Refunds will be issued to the original form of payment.

RETURN FOR STORE CREDIT

Returns for store credit must be received back within 60 days of your delivery date. Any return received back after 60 days will be refused and returned to the sender. Shipping fees are not refundable and will be deducted from any credit amount. Store credits are issued in the form of an e-gift card and will be sent to the email address used to place the original order.

FINAL SALE & CLEARANCE ITEMS
Select items on our website may be marked as final sale, these items include clearance sale items, and special-order items. These final sale and clearance items are not eligible for returns.

RETURN CONDITIONS
Items must be returned to us in their original new condition, with all tags attached and sanitary liners in place.

We recommend wearing appropriate under garments when trying items on until you are certain that the fit and style are to your liking.

Please avoid putting makeup, deodorant, tanning cream, any bodily fluids or any other stains on the item. Items received back in such condition will not be accepted and either disposed of or returned to the client. No credit will be issued, and the purchaser will be charged for the cost of return postage and forfeit all claims.

HOW TO MAKE A RETURN?

  1. To request a return service on our website, follow these steps:

    1. Obtain a Return Authorization Number (RA)

    a . Click on the link "RETURNS CENTER"  at the located at the bottom of our webpage.

    b. Enter your email

    c. Enter your order number

    d. Select the items you wish to return.

    e. Select the reason of the return.

    f. Write an additional note (optional)

    g. Upload images of the returned product (optional)

    h. Select your return option (refund or store credit).

    i. Select your delivery option for your return.

     After all this steps, you'll obtain a Return Request code (RA#) that  will appear on your screen and also in an email notification.

    2. After revision of your return request you'll receive a second email with further instructions.

    Remember that any item(s) returned without a RA# will be refused and returned at the sender's expense.

WHAT ITEMS ARE NON REFUNDABLE ?

  • Items purchased past the 30 day return policy. 
  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Items purchased using a 30% discount code or above.
  • Sales and clearance items.
  • Original shipping and handling fees (when applicable)

 WHAT SHOULD I DO IF MY ITEM IS DAMAGED ?

 ALMA SWIMWEAR guarantees its clothing to be free from damage or manufacturer defect for the first 30 days from date of order as long as you follow our care instructions. ALMA SWIMWEAR swimwear is delicate and experience normal "wear and tear" over time. 

If for any reason, you receive a damaged or defective item, please let us within 5 days of receiving your merchandise and we will happily exchange the unwashed / unworn item for the same item at no cost. Please note that items damaged as a result of normal wear and tear are not considered to be faulty and will be handled on a case by case basis. Hot tubs, swimming pools and suntan lotions may cause fading, yellowing or stains. These are not considered defects and, therefore, items may not be returned for any of these reasons.

WHEN WILL I GET MY REFUND?

Once your items are inspected by the return department, you'll get your refund notice typically within 48 hours. It may take up to 7-10 business days for the refund to be fully processed by the credit card company.

Payment by credit card:

After processing your return, you will get the corresponding amount credited on your credit card account.

Payment by PayPal:

After processing your return, you will get the corresponding amount credited on your PayPal account. The reimbursement period is that set out in your contract. For Paypal customers, you can also have your return costs reimbursed! Activate the Service by clicking here: https://www.paypal.com

 If you have any questions concerning a return or refund please send an email to: service@almaswimwear.us

IS THERE A RESTOCKING FEE ?

There is a 15% restocking fee on all returns from $ 500.00


TO MAKE A RETURN PLEASE CLICK HERE